In my small business consulting practice, I sometimes sound like a broken record speaking to my clients about the importance of customer touchpoints, exceptionally in the employment that I do developing Relationship Marketing & Customer Familiarity Management Plans. A customer touchpoint is defined generally as any interaction that you have with a customer: invoices, supply calls, sales calls, your website, every age they employ your product, a random encounter in the community Applebee’s, etc. Immediately, I am certain that all business owners outside there know that it is critical to constitute a fantastic impression on your customers at… More information: click here for more…